App Support

We typically respond within one business day. For fastest help, email support@calliesmahjong.com with a brief description of your issue.

Try these steps in order: (1) Force-quit the app and reopen it. (2) Restart your iPhone or iPad. (3) Delete and reinstall the app — your progress is stored locally so a reinstall may resolve corruption issues. If none of these help, contact us and we'll look into it.

Purchases are processed by Apple. To request a refund, visit reportaproblem.apple.com and follow Apple's refund process. We're not able to issue refunds directly, but we're happy to help troubleshoot any issues first.

Single player does, completely — a full 4-player table against the computer, with no internet connection and no account. You only need a connection when you choose to play with other people, and even then, playing with people in the same room needs only a shared Wi-Fi network rather than the internet.

Check three things. Everyone must be on the same Wi-Fi network — a guest network or a second band with device isolation turned on will stop the devices finding each other. Everyone must have allowed the Local Network permission that iOS asks for the first time; if it was declined, turn it back on in Settings › Callie's Mahjong. And everyone needs the same version of the app, because a table will not form across different builds.

Make sure you are signed in to Game Center on the device, in Settings › Game Center, and that each person is signed in to a different Game Center account. Everyone at the table needs an active subscription. If you are inviting friends, they need to accept the invitation while the app is open. If nothing appears at all, check that Game Center is not restricted in Screen Time.

The table waits briefly and shows everyone that it is waiting. If that person does not come straight back, a computer player takes their seat so the rest of you can carry on, and the app says what happened. If the person who was hosting drops out of a game with invited friends, another device takes over quietly and play continues.

Open Settings on your iPhone or iPad, tap your name at the top, then Subscriptions, and choose Callie's Mahjong. You can cancel there at any time. Cancelling stops future renewals and multiplayer stays available until the end of the period you have already paid for. Anything you bought outright, including the one-time single player purchase, stays yours.

It shouldn't. Tap Restore Purchases on the unlock screen first — that reconnects a purchase made with the same Apple Account. If you bought Callie's Mahjong as a paid app before it moved to a free download, your access should be automatic and permanent. If it isn't, email support@calliesmahjong.com and we'll sort it out; please mention roughly when you first bought it.

Yes. Callie's Mahjong has full VoiceOver support with spoken play-by-play, an Accessibility Mode with tap-friendly alternatives to dragging, larger text, higher-contrast visuals, and Reduce Motion — all honored from your iOS settings.

From Settings, you can scan a physical card with the camera, pick a photo, or import an image or PDF from Files — up to 6 panels per year. Your card is stored only on your device and is never uploaded or shared.